FAQs
How can I know which size will fit my body best?
In the “Size Guide” section of the main menu you can find a detailed guide to sizes according to measurements. In addition, in each photo we have included the measurements of our models and the sizes of the clothes they are wearing so that you can get an idea. more real.
Where do the clothes come from?
Our collections are designed and manufactured 100% in Spain and we also have international suppliers.
Where can I find the clothes?
-Online
- Specialized points of sale. Two in Barcelona and two in Seville. In the future we hope to have corners in Valencia and Madrid.
How can I personalize the garments?
Write us your request to hola@moveandbite.com or via Whatsapp to +34 605 463 859.
Frequently asked questions about payment, shipping and returns.
How do I know that my order has been placed correctly?
We will send you an SMS notifying you of the purchase as well as when the shipping process begins. If after a while you have not received an SMS, contact us at hola@moveandbite.com or by Whatsapp at +34 605 463 859.
What are the delivery times?
Within a maximum period of 72 hours once the order is processed. If they are personalized garments, between 5-7 business days.
Can I cancel an order I have already placed?
Orders that have been placed cannot be cancelled. If you want to cancel your order, send us an email to hola@moveandbite.com notifying you of the cancellation of your order and the reason for cancellation, and we will do everything we can to help you.
How do I add products or change my order?
The order cannot be modified if it has already been placed. If you want to include more products, place a new order.
If you want to exchange a product that has already been shipped, you must return the product and place a new order. For help, do not hesitate to contact us at hola@moveandbite.com or by Whatsapp at +34 605 46 38 59.
What do I do if I want to return a product?
Contact us and we will tell you how to proceed. You can return your products within 15 calendar days of receiving the order.
What happens if I receive a defective product?
Move & Bite sells only quality products, but if you exceptionally receive an item in poor condition, please contact us by sending an email to hola@moveandbite.com
Can I change my products?
Of course, we accept changes in the following cases:
- The order I received is in poor condition.
- I got the wrong size and I would like to change it.
- The product is not what I expected and I would like to exchange it for another.
- In any case, it is essential that the products subject to an exchange are in perfect condition and without obvious signs of use, otherwise no exchange can be made. It is the buyer's responsibility to provide appropriate packaging to ensure that products arrive at Move & Bite in perfect condition.
The return period is 15 calendar days from receipt of the order .
Can I buy a gift card?
Yes, you can buy a personalized gift E-card with no expiration date.
Do you ship outside of Spain?
Yes, rest of Europe and other continents.
It is important to note that some international shipments may eventually be subject to payment of taxes and customs fees. The buyer will have to be responsible for any additional shipping costs.
What are the payment methods?
Visa, Master card, Amex, Maestro, Apple Pay, Google Pay and Paypal.
Are my data and payment details treated securely?
Don't worry, your card details are treated completely securely. We do not give, sell or rent your personal information without your consent.
In what languages can you assist me?
We can assist you in Spanish, Catalan, English, French and Italian.
If you have not found an answer to your questions, you can always write to us at hola@moveandbite.com or WhatsApp +34 605 463 859, and we will answer you as soon as possible.
THANK YOU FOR YOUR TRUST!